FAQ's

 

 

1. What is a Computer Virus?

 

A virus is a computer program that has been written specifically to adversely affect the files and operating system of a computer.  A virus is an invader that does not need the permission of the computer user and can infect the system (usually through an email) without the user even knowing.

Viruses have the ability to replicate themselves to infect a system; viruses can also spread to other computers by infecting network file systems or shared files.  Viruses are designed to damage your programs, delete files or reformat the hard disk to cause corruption of the computer.  Other viruses use up the memory of your computer by downloading unwanted text, video or audio messages, resulting in erratic machine behavior and system crashes.

 

2. What is a Worm?

Worms are self replicating programs that spread from system to system without the use of a host file. Unlike viruses, which require a host file, a worm will send copies of itself across the network without the knowledge of the user.  A type of malware program, worms tend to exist in files such as Word or Excel documents.  Worms generally disrupt the system by using memory rather than corrupting or modifying files like viruses.

 

3. What is a Trojan?

A Trojan or Trojan horse acts as an imposter file, claiming to be something that it is not.  A malicious type of malware program, the Trojan appears to perform a legitimate function but instead facilitates unauthorized access to a user’s system.  The term comes from Greek mythology when a huge wooden horse containing soldiers was used to trick the Greeks’ enemy during the Trojan War.  Unlike viruses, Trojan horses do not replicate themselves, however they do still cause loss, or even theft, of information data.  For a Trojan to spread, it must be invited onto your computer by opening an email attachment or downloading and running an unknown file from the internet.

 

4. How do I Renew my Symantec subscription?

Stay protected and remember to renew your Symantec subscription.  To do so simply click on the product you currently own and select the link to renew, follow the instructions on how to pay for the renewal of your Norton subscription.  Alternatively an upgrade to the latest version, Norton anti virus 2010 isavailable.  For more information, visit out customer support page of the website or call us to talk to an advisor.

 

5. How to Remove Files from Norton Antivirus Quarantine?

If you wish to remove files from Norton Antivirus quarantine there are various options depending on the program you currently own.  For detailed instructions please follow this link: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000041213443506

 

6. How to Restore a File from Quarantine?

If you are looking to restore files to Norton Antivirus quarantine, there are various options depending on the program you currently own.  For detailed instructions please follow this link and follow the appropriate instructions:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001053109560706


7. How to Find Your Serial Number.

The serial number can be located either on the reverse of the CD case or within the documentation that came with your software when purchased.  The serial number tends to be around 20 characters long with a mix of numbers and letters separated by dashes.  If you have misplaced your serial number then you should contact customer support at Norton, either by phone, email or normal mail.  Norton advisors will instruct you on what steps to take to retrieve your serial number or give you a new number if necessary. 


8. How to Disable Norton Antivirus.

It is possible, although not recommended, to disable Norton Antivirus.  Go to your PC services page where your Norton program will be listed, right click on the program you wish to disable and select the disable option.  You will also need to select disable in properties and reboot your computer.

 

9. How to Enable Norton Antivirus.

To enable Norton Antivirus go to your PC services page where your Norton program will be listed, right click on the program you wish to enable and select the automatic or manual option.  You will also need to select enable in properties and reboot your system.

 

10. Can I Reload Norton Antivirus After Cleaning the Hard Drive?

To reload Norton Antivirus you must make sure the initial downloaded program is saved on a folder on your system; this can then be set-up once cleaning of the hard drive is complete.  It is always advisable to back up files that are downloaded, especially 'set-up' and 'application' programs. 

 

11. Do I Need Antivirus Software?

Antivirus software is essential these days for computers running on the Windows operating systems.  The Norton antivirus software works to detect and block malicious viruses, spam, Trojan horses, worms, spyware and other forms of cyber-threat.  Every time that the internet is used to access emails or to shop, or to just browse through websites your computer is vulnerable to dangerous and corrupt programs.

The modern world has become so reliant on computers for data and information storage that loss of personal files could be very detrimental to a business or private user.  Viruses, spyware and other threats are created by unscrupulous individuals who aim to gain access to a user’s information to obtain personal data, such as email passwords and bank account details.  These malwares can also wipe irreplaceable photos and documents from an infected machine.  Antivirus software works to not only prevent these viruses it also provides back-up security that can restore damaged, or deleted files and folders.  Specially designed security technology can identify any threatening websites and suspicious emails so that no matter what you use your computer for, you can carry on in complete confidence. 

 

12. How do I Protect my PC?

The four most vital things you can do to secure your PC and minimize threats is to:

  • Keep your operating system and your applications clear.
  • Do not run as an administrator or with an account that has administrator privileges.
  • Install Norton Antivirus 2010 software and ensure that it is set to update automatically.
  • Ensure that the firewall on your machine is switched on.

There are Symantec Norton products for a variety of applications including PCs and Macs so why not download the best antivirus 2010.  No matter what operating system you work with, or what machine, from netbooks to desktops, we have a solution for you.  Norton antivirus 2010 is compatible with Windows 7, XP and Vista as well as Microsoft® Windows (32 bit and 64 bit) for starter, home, premium, business or professional packages.  Our endeavor to be flexible means we can provide packages which are most suitable to your requirements, no matter whereabouts in the world you are situated.


13. How do Viruses Spread and Recommended Antivirus Software?

Viruses are usually spread through downloads, email attachments and files from the internet.  If a file that you download has a virus then your computer’s operating system will be infected.

How a virus spreads all depends on the kind of virus; this could happen through an e-mail or your contact list.  The virus can spread to all your friends, family, and other contacts via an email containing an executable attachment.  If this attachment is opened the virus could also infect your contact.  Viruses can also infect removable media that you access or create, and if shared with others that media could also infect their machine.

Always be careful what you download and what attachments you open.  Try to use only secure and trusted sites.

 

14. What is the Difference Between a Firewall and Antivirus software?

A firewall is an existing software component that regulates and blocks outside agencies from gaining access to your system.  Some firewalls also scan files that are downloaded to your computer to prevent illicit programs doing damage.  Antivirus software searches for and removes viruses; it also has a real time element that prevents malicious programs from installing or launching in the first place.  Both are crucial requirements for a healthy computer system.
 

15. What are Cookies?

A cookie is a piece of text data stored by a user's web browser and used for authentication.  Designed to hold a modest amount of data specific to a particular client and website, cookies can store site preferences, shopping basket contents, identification or anything else that can be accomplished through storing text data and can be accessed either by the web server or the client computer.  In doing so, the cookie allows the server to deliver a page tailored to a particular user.

Anti-spyware products may warn users against some cookies as they can be used wrongly to track people, causing a possible malware attack.  The majority of modern browsers allow users to decide whether to accept cookies, and the time frame to keep them, but rejecting cookies makes some websites unusable.

 

16. What is Spyware?

Spyware finds its way onto your computer without your knowledge or permission.  It tends to run in the background and collects information to then relay to another location.  This information is harvested; many sophisticated forms of spyware can even capture highly personal information, including passwords, user names and credit card numbers.  Spyware can dominate your systems resource and slow down your computers performance. 

 

17. What is Adware?

Adware is slightly different from spyware.  It also runs without your consent or knowledge, but instead displays advertising content on your computer using pop-up windows and links to other websites.  Adware is more often an annoyance than a security risk.  Like spyware, adware can dominate your systems resource and slow down your computer’s performance.

 

18. How do I Avoid Spyware and Adware?

Also known as malware, adware and spyware are programs loaded onto computers from the internet without the user having any knowledge of them.  These malware programs often change browser settings, alter system files, create new default web pages and are generally disruptive to the running of your system.  Infected systems tend to be plagued with new toolbars and a constant barrage of pop-up ads.

Spyware and adware are often installed while downloading files from the internet.  It is important to only download from trusted or secure websites and to be selective about what you download.  It is also crucial to read licensing agreements before accepting.

Always try to address malware before they find their way onto your system.  Norton 2010 can help to analyze network traffic patterns, monitor your systems and practices, assess risk exposure and recommend remedial measures.  Pop-up blockers and firewalls can also be installed to help avoid the problem.

 

19. Which Symantec Products are Compatible with Windows Vista?

A variety of Norton products are compatible with the Windows Vista operating system.  To find out more visit our product page to discover which programs are compatible.  For earlier Norton programs, they will need to be upgraded to support the Windows Vista system.

 

20. Why does the Windows Security Center say that the Status of my Norton Security Product is "unknown?"

Norton security products contain tamper protection features that prevent malicious codes from shaping their status.  This tamper protection also prevents the Windows Security Center from determining the status of your Norton security products.  Symantec has now released an update that adds compatibility to the Windows Security Center so that it may report the status of your Symantec security software.

 

21. What to do if you Think that your Computer is Infected with a Virus, Worm, Trojan or Other Security Risk?

You should run a full virus scan with your Norton Antivirus 2010; this is included in Norton Internet Security or Norton SystemWorks.  Click Options then Manual Scan, followed by Comprehensive File Scanning.  If a threat is found on your computer then Norton will fix and delete the issue or quarantine the file for review.





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